About Me

Lead Technical Writer, Business Analyst, UX Designer

technical writer, ux-minded documentation lead

From complexity to clarity

As a technical writer and product partner, I transform documentation into a strategic asset. By translating complex technology into accessible information, I connect users with new software and help organizations achieve their strategic goals.

My process involves seamlessly integrating best-practice frameworks into the development cycle to ensure content is a key driver of business growth, not just an afterthought.

I have extensive experience leading technical documentation initiatives for government, corporate, and nonprofit organizations. This includes optimizing documentation processes, building and managing developer knowledge bases, and ensuring documentation aligns with methodologies such as Waterfall, Hybrid, and Agile.

My user-centric approach is proven to empower users, maximize product adoption, and minimize friction.

View my full resume

How I do it…

Methods

  • Plan, Research, Review, Revise, Publish, Maintain

  • Structure, Outline

  • User Experience

  • Content Governance

  • Version Control

Techniques

  • Documentation Lifecycle Management

  • Agile, Scrum, Kanban, Hybrid

  • Software Development Lifecycle

  • Audience Analysis, Information Gathering, Collaboration

  • Plain Language, Topic-Based Authoring

  • Style Guides, Visual Design

  • Usability Testing, Quality Assurance, Feedback Loops

Tools

  • Confluence, GitHub, DITA, CMS

  • Jira, Microsoft Project, Smartsheet, Trello, Asana

  • Miro, Slack, Microsoft Teams, Google Chat

  • Microsoft Word, PowerPoint, Excel, Visio, SharePoint, Power BI

  • Google Drive, Docs, Sheets, Slides

  • Lucidchart, Adobe Illustrator, Figma

  • Microsoft Writing Style Guide, Chicago Manual of Style, TCBOK, Grammarly

A little more about me…

Previous Roles …

  • Technical Proposal Manager / Business Analyst - Public Sector

  • Quality Assurance Manager - Cybersecurity

  • Global Marketing Content Manager - B2B

  • Front-end Web Designer - Nonprofit

  • Database Administrator - K-12

  • Front-end Web Designer - Higher Education

  • Digital Artist - Corporate

Certifications & Affiliations

  • Certified Business Analyst Professional (CBAP) -International Institute of Business Analysis

  • Certified Scrum Master (CSM) - Scrum Alliance

  • Certified Salesforce Administrator (CSA) -Salesforce

Volunteerism & Mentorship

  • 48in48 - skills-based volunteer, building free websites to empower nonprofits

  • Global teams technical writing mentor for developers, junior admins, and business analysts.

  • Spelprenuer - mentor for collegiate entrepreneurs.

Other passions

  • Massachusetts

  • Turks & Caicos

  • Georgia

  • Colombia

  • Grenada

  • Fur Baby