Exceprts

Business insight + design thinking = purposeful, accessible technical content

technical writer, ux-minded documentation lead

My approach

As a technical communicator, I create intuitive documentation that helps people understand complex systems. My goal is to make technology feel approachable—turning technical concepts into clear, intuitive guides that help users succeed and organizations grow.

Drawing from my background in IT, business analysis, UX, and digital design shapes the way I write: every document is built with both usability and strategy in mind for audiences, systems, and RFPs.

I’ve led technical documentation projects across government, corporate, and nonprofit sectors—improving content workflows, building developer knowledge bases, and aligning documentation with Agile workflows.

I believe good documentation is more than a deliverable—it is a product that connects people, purpose, and new technology.

How I do it…

Methods

  • Planning

  • Research

  • Structure, Outline

  • Drafting, UX Writing

  • Review, Revise, Publish

  • Content Governance, Versioning

Techniques

  • Audience Analysis, Document Roadmaps

  • Information Gathering, Collaboration

  • Topic-Based Authoring, Templates

  • Plain Language, Style Guides, Visual Design

  • Usability Testing, QA, Feedback Loops

  • Documentation Lifecycle Management

  • Agile, Scrum, Kanban, Hybrid

  • Software Development Lifecycle

Tools

  • Confluence, GitHub, DITA, CCMS

  • Jira, Trello, Microsoft Project, Asana, Smartsheet

  • Miro, Slack, Microsoft Teams, Google Chat

  • Microsoft: Project, Word, Power BI, PowerPoint, Excel, SharePoint

  • Google: Drive, Docs, Sheets, Slides

  • Lucidchart, Figma, InVision, Adobe Illustrator, Visio

  • Microsoft Manual of Style, Chicago Manual of Style, TCBOK, Grammarly

A little more about me…

Previous roles …

  • Product Quality Assurance Manager - Cybersecurity

  • Global Product Content Manager - B2B

  • Front-end Web Designer - Nonprofit

  • Database Administrator - K-12

  • Front-end Web Designer - Higher Education

  • Digital Artist - Corporate

Certifications & Affiliations

  • Certified Salesforce Administrator (CSA) -Salesforce

  • Certified Business Analyst Professional (CBAP) -International Institute of Business Analysis

  • Certified Scrum Master (CSM) - Scrum Alliance

Volunteerism & Mentorship

  • 48in48 - skills-based volunteer, building free websites to empower nonprofits

  • Brazen Group - mentored global teams of 10 developers, junior admins, and business analysts in technical writing best practices

  • Amplify 4 Good - mentorship for collegiate entrepreneurs.

When I’m not writing…